At TheCardboardBoxes.co.uk, we strive to ensure reliable delivery and clear shipping details for all orders placed through our site. This policy outlines our delivery areas, shipping costs, order processing times, estimated delivery periods, and how we manage delays.
We currently offer delivery throughout the United Kingdom, including:
We do not currently offer international shipping outside the United Kingdom.
Delivery availability may depend on the delivery address, product requirements, and the selected shipping service.
We provide free standard delivery for all UK orders with no minimum purchase required. If you choose an express delivery option or any special shipping arrangements that incur extra charges, we'll let you know the costs before you finalize your order.
Orders placed before 4:00 PM UK time, Monday to Friday, are typically reviewed on the same day. For custom packaging, production starts only after we’ve received full payment and approved your final artwork. Orders, payments, or artwork approvals completed after 4:00 PM, on weekends, or on UK public holidays will usually be processed the next working day.
Production generally takes 8–10 working days following payment confirmation and artwork approval. However, actual production times can vary based on quantity, product specifics, customization needs, and design complexity.
Once production is complete, orders are normally dispatched within 1–2 business days.
Standard UK delivery generally takes a further 1–2 business days after dispatch.
For standard custom orders, the estimated overall timeline is:
These timeframes are estimates only and are not guaranteed delivery dates. The actual delivery time may vary depending on order size, customization, carrier operations, and the delivery destination.
After dispatching your order, we’ll send you a confirmation to the contact details you provided. If tracking is available, we’ll share that information so you can monitor your shipment.
While we do our best to stick to estimated timelines, delays can happen due to circumstances beyond our control, such as courier delays, severe weather, strikes, public holidays, incorrect addresses, unexpected production issues, or other unforeseen problems. If we know of a significant delay, we’ll do our best to inform you and update you with a new estimated timeframe.
It’s important to provide a complete and accurate delivery address, including the recipient's name, street address, town or city, postcode, and any necessary contact information. Incomplete or incorrect details can cause delivery delays, failed delivery attempts, or returns. If you notice any errors in your delivery information, please contact us promptly. Changes may not be possible once your order is in production or has been dispatched.
Many of our packaging items are tailored to your approved specifications, from size and materials to printing and finishes. For these, production starts only after we receive full payment and final artwork approval. To avoid delays, please double-check all artwork, measurements, colors, quantities, and specifications before giving your final approval.
If your order hasn’t arrived by the estimated delivery timeframe, please reach out with your order number and delivery details. We’ll look into the shipment status and help you figure out the next steps.
If you have questions about shipping, delivery estimates, tracking, or a delayed order, please contact us:
Company: TheCardboardBoxes.co.uk
Email: support@thecardboardboxes.co.uk
Phone: +44 7833 540306
Business Hours: Monday–Friday, 9:00 AM–5:00 PM UK time
Business Address: 52 Haymarket, London SW1Y 4RP, United Kingdom