At The Cardboard Boxes, we create customized packaging products tailored to your specifications and approved designs. This policy outlines our procedures for returns, refunds, and cancellations.
Since our products are made to order, we can't accept returns due to a change of mind, incorrect specifications provided by the customer, or if a customer no longer wants the item.
However, we do accept returns if a product is:
Please get in touch with us as soon as possible after receiving a problematic order so we can investigate the issue.
To request a return or report a concern, reach out to our customer service team with the following information:
Once we review your request, we’ll give you return instructions if necessary. Please wait for our guidance before sending anything back.
If your product is damaged, faulty, incorrect, or does not match the agreed specifications due to our error, we will cover reasonable return shipping costs.
We will provide instructions for returning the item or addressing the issue.
If your return or refund request is approved, we’ll process your refund within 10 working days.
Typically, the refund will go back to the original payment method used for the purchase. The time taken for funds to appear in your account may vary depending on your bank or payment provider.
In some cases, we may offer a replacement or another suitable solution instead of a refund.
We don’t charge restocking fees. Any approved refund will not have a restocking fee deducted.
Since our products are custom-made, please contact us as soon as you can if you need to cancel an order.
Cancellations might be possible only before production starts. Once production begins, cancellation is typically not an option, as the products are specifically made for your order. Any cancellation fees will be in line with applicable law.
If you have any questions about our return or refund process, please feel free to reach out to us:
Business Name: The Cardboard Boxes
Email: support@thecardboardboxes.co.uk
Phone: +44 7833 540306
Address: 52 Haymarket, London SW1Y 4RP, United Kingdom
Business Hours: Monday–Friday, 9:00 AM–5:00 PM UK time